Client Terms of Service & Release of Liability

1. Who We Are — Platform and Broker, Not a Cleaning Provider.

Start Fresh operates a technology platform and acts as a broker that connects clients with independent cleaning professionals. Start Fresh is not a cleaning service provider. Start Fresh does not perform cleaning services itself and is not a party to the cleaning engagement between you and the Cleaning Professional. Start Fresh facilitates scheduling, payment processing, and communication between clients and Cleaning Professionals.

2. Cleaning Professionals Are Independent Contractors — Not Our Employees.

Cleaning Professionals are independent contractors. They are not employees, agents, partners, or representatives of Start Fresh. Start Fresh does not control or direct the means, methods, or manner by which Cleaning Professionals perform cleaning services. Start Fresh is not responsible for the acts or omissions of any Cleaning Professional.

3. Bookings, Pricing, and Payment.

Quotes and estimates are based on the information you provide about your property. You agree to provide accurate and complete information. The total price displayed at checkout is the amount you authorize Start Fresh to charge. Payment is processed through Stripe. By completing a booking, you authorize us to charge the total amount displayed.

Deep Clean Upgrade (DEEPSTART) promotion. When you apply a DEEPSTART promo code to a Weekly, Every-2-Weeks, or Monthly Standard Cleaning plan, your first visit is upgraded to a Deep Cleaning at no extra charge — you are charged the Standard rate for that first visit, and the upgrade is yours to keep even if you cancel recurring service after that first visit. There is no early-cancellation charge, clawback, minimum term, or third-visit requirement tied to this promotion.

4. Cancellations, Rescheduling, and Access.

Cancellation window. Cancellations or rescheduling requests must be made more than thirty-six (36) hours before the scheduled visit. A $100 cancellation fee applies to any cancellation made within thirty-six (36) hours of the scheduled appointment. To avoid this fee, you must cancel more than thirty-six (36) hours before your appointment.

Managing or skipping appointments. You may manage your appointments or skip an individual recurring clean through your client account or by contacting us. Skipping a recurring clean (rather than cancelling the service) is not a cancellation and is not subject to the $100 cancellation fee.

Access. A $50 lockout fee will apply if the Cleaning Professional is unable to access the property at the scheduled time due to missing or incorrect access information.

5. Your Responsibilities.

You agree to:

1. secure or remove valuables, sensitive items, and irreplaceable property before the cleaning;
2. disclose any hazards, pets, or special conditions in the home;
3. provide a safe working environment; and
4. provide accurate and complete access information.

6. Assumption of Risk and Release.

YOU ACKNOWLEDGE AND AGREE THAT CLEANING SERVICES ARE PERFORMED BY INDEPENDENT CLEANING PROFESSIONALS, NOT BY START FRESH. YOU ASSUME ALL RISK ASSOCIATED WITH THE CLEANING SERVICES AND THE PRESENCE OF A CLEANING PROFESSIONAL IN OR AROUND YOUR PROPERTY. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU HEREBY RELEASE, WAIVE, AND DISCHARGE START FRESH FROM ANY AND ALL CLAIMS, DEMANDS, DAMAGES, LOSSES, OR LIABILITIES ARISING FROM OR RELATING TO THE CONDUCT OR PERFORMANCE OF ANY CLEANING PROFESSIONAL OR THE CLEANING SERVICES, INCLUDING BUT NOT LIMITED TO THE CLAIMS DESCRIBED IN SECTION 7.

7. Claims You Are Waiving as to Start Fresh.

The release in Section 6 applies to any claim against Start Fresh arising from a Cleaning Professional's conduct or the performance of cleaning services, including but not limited to claims for:

1. theft, loss, misappropriation, or conversion of money or property;
2. damage to, breakage of, or destruction of real or personal property;
3. personal or bodily injury;
4. negligence, carelessness, or misconduct of a Cleaning Professional;
5. incomplete, unsatisfactory, or negligent cleaning work;
6. the presence, conduct, or trustworthiness of a Cleaning Professional in or around your property; and
7. any other act or omission of a Cleaning Professional, whether or not similar to the foregoing.

Your recourse for such claims is against the responsible Cleaning Professional directly (and, where applicable, law enforcement or your own insurance), and not against Start Fresh. This Section does not release the Cleaning Professional from their own liability.

8. Disclaimer of Warranties.

THE PLATFORM AND THE ARRANGEMENT OF SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, START FRESH DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND DOES NOT WARRANT THAT ANY PARTICULAR RESULT, LEVEL OF CLEANLINESS, OR OUTCOME WILL BE ACHIEVED.

9. Limitation of Liability.

TO THE FULLEST EXTENT PERMITTED BY LAW, START FRESH WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR LOST OR DAMAGED PROPERTY, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES. IN ANY EVENT, START FRESH'S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID TO START FRESH FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.

10. Reporting; Good-Faith Resolution.

If you are not satisfied with a cleaning, or believe property was damaged or taken, please notify us at hello@okstartfresh.com or (539) 293-3038 within forty-eight (48) hours of the visit. As a courtesy and without admitting liability, Start Fresh may, in its sole discretion, attempt to facilitate a resolution (such as arranging a re-clean or relaying the matter to the Cleaning Professional). This Section does not create any obligation or liability on the part of Start Fresh and does not limit the releases above.

11. Indemnification.

You agree to indemnify and hold harmless Start Fresh from any claim, damage, or expense (including reasonable attorneys' fees) arising from your breach of these Terms, your provision of inaccurate information, or your failure to secure the property or valuables as required by Section 5.

12. Dispute Resolution — Informal Resolution, Mediation, Then Binding Arbitration.

1. Informal resolution. Before starting any formal proceeding, the parties will attempt in good faith to resolve any dispute by contacting each other and negotiating for at least thirty (30) days.
2. Mediation. If the dispute is not resolved, the parties will first submit the dispute to non-binding mediation before a mutually agreed mediator in Tulsa County, Oklahoma, with the parties sharing the mediator's fees equally.
3. Binding arbitration. Any dispute not resolved by mediation will be finally resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator, seated in Tulsa County, Oklahoma. Judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this Section.
4. Class-action waiver. ALL DISPUTES WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE OR PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE ACTION.
5. Opt-out. You may opt out of this arbitration and class-waiver Section by sending written notice to hello@okstartfresh.com within thirty (30) days of first accepting these Terms; opting out will not affect any other provision.
6. Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief to protect intellectual property or confidential information.

13. Savings Clause.

Nothing in these Terms releases, limits, or waives any liability that cannot be released, limited, or waived under applicable law, including liability for a party's own gross negligence, willful misconduct, or fraud, or any right you have that cannot be waived by agreement. If any provision is held unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will continue in full force.

14. General.

1. Governing law. These terms are governed by the laws of the State of Oklahoma, without regard to conflict-of-law rules.
2. Changes. We may update these Terms; the version in effect at the time of your booking applies to that booking.
3. Entire agreement. These Terms, together with our Privacy Policy and SMS Terms, are the entire agreement between you and Start Fresh regarding their subject.
4. Contact. Start Fresh Cleaning Service LLC · hello@okstartfresh.com · (539) 293-3038.